Industry Knowledge and Skills: Identify and describe the importance of a key skill used in your workplace. How does this impact your industry?

One key skill that is used in the workplace at my internship is a positive attitude. Since there is communication involved with every role in the office, it is important to always keep a positive attitude to have a welcoming and happy environment. Having a positive attitude impacts the orthodontic industry by creating an impression on patients. If the staff has a positive attitude and interacts with the patients in a welcoming, respectable way, they are more likely to continue treatment and will recommend the company to other people if they have a good experience.